UKGC v 888 [2017] - Case Summary

University / Undergraduate
Modified: 22nd Feb 2024
Wordcount: 527 words


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Legal Case Summary

Summary: Legal Case Summary: UK Gambling Commission takes action against 888 UK Ltd for failure to protect vulnerable customers.


The UK Gambling Commission (UKGC) reviewed 888 UK Ltd's compliance with social responsibility codes regarding consumer protection. It identified significant flaws in 888’s systems designed to protect consumers, affecting up to 7,000 customers (UKGC, 2017).

The UKGC's investigation revealed that due to a technical failure, over 7,000 customers who had chosen to self-exclude were still able to access their accounts on the 888 bingo platform (UKGC, 2017).

Furthermore, an 888 consumer staked over £1.3m, including £55k stolen from their employer, despite demonstrating problem gambling behaviour which 888 failed to recognise (UKGC, 2017).


The principal issue in this case was whether 888's failure to recognise and act upon signs of problem gambling behaviour, and its system malfunction that permitted self-excluded customers to access their accounts, constituted a breach of the social responsibility codes provided by the UKGC. This issue revolves around the principle of consumer protection.


This landmark case underlines the importance of compliance with the social responsibility code of practice, emphasizing strict adherence by all licensed gambling operators. It establishes clear deterrence for such consumer protection infringements and reaffirms the obligation on operators to proactively monitor and interact with customers showing signs of problem gambling (Miers, 2017).


The UKGC found 888 in breach of social responsibility codes. Consequently, 888 was penalised with a record fine of £7.8m, which included repayment of the £3.5m deposits made by the self-excluded customers and compensation of £62k to the employer from whom money was stolen (UKGC, 2017).


  • UKGC (2017) Gambling Commission announces package of changes improving industry standards. [Online] Available at: URL (Accessed DD MM YYYY)
  • Miers, D. (2017) Gambling regulation and the law: changing paradigms for the 21st century. London: Routledge.

Journalist Brief

The case of UKGC v 888 in 2017 marks one of the most significant actions taken by UK gambling regulators, resulting in a record £7.8m fine led by the UKGC against 888 UK Limited. The case revolved around a failing in 888’s systems which allowed over 7,000 self-excluded customers to gain access to their accounts. This landmark ruling serves as a stern reminder to all licensed operators of the importance of compliance with the UKGC's social responsibility code of practice.


What was the case of UKGC v 888 about?

Answer: It concerned failures in 888's systems designed to protect customers, in this case allowing self-excluded customers to continue playing and not identifying one user showing problem gambling behaviours.

What was the outcome of the case?

Answer: The UKGC found 888 in breach and imposed a record fine of £7.8m.

How did this case impact the gambling industry?

Answer: The case established the importance of compliance with the UKGC's social responsibilities, with this record fine serving as a deterrent for any future infringements.

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